Refund and Returns Policy - Top USA Jackets

Overview

At Top USA Jackets, we want you to shop with confidence. Our Return & Refund Policy is valid for 14 days from the date your order is delivered. After this period, we are unable to offer a refund or exchange.

Please note that product colors may vary slightly from the images displayed on our website due to lighting, screen settings, photography, or manufacturing variations. These minor differences are normal and do not qualify as defects or incorrect items.

To be eligible for a return, the item must be unused, unworn, in its original condition, and returned with its original packaging. Returns are accepted only for valid reasons and not because of a change of mind or personal preference.

For security purposes, all return requests and order-related claims must be submitted using the same email address used to place the order. Requests from unverified email addresses cannot be processed.

Shipping and delivery charges are non-refundable, as they are paid directly to the shipping carrier.

Before placing your order, please review our size chart carefully. If an incorrect size is selected, refunds will not be available. However, we are happy to assist with a size exchange, subject to applicable exchange charges.

Order Cancellation Policy

Orders may be canceled within 24 hours of placement.
Cancellation requests made after 24 hours are subject to a 20% cancellation fee.
If production has already begun, a 30% to 40% deduction may apply depending on the production stage.
Orders cannot be canceled after 5 days of confirmation.
Once an order has been shipped, it cannot be canceled.

Custom Orders

Custom-made or personalized products, including garments made using customer-provided measurements or non-standard sizing, are produced specifically for each customer and are not eligible for return or refund.

If you experience a sizing concern with a custom order, you may contact us for review. Any assistance we provide will be at our sole discretion.

Refused Deliveries

Our shipping partners will make multiple delivery attempts. If a customer refuses delivery or fails to accept the package, the shipment may be returned, abandoned, or destroyed by the courier according to their policies. In such cases, the order will not be eligible for a refund, regardless of the reason for the refusal or non-acceptance.

Items Not Eligible for Return

We do not accept returns for:

Gift cards
Downloadable software products
Certain health and personal care items
Perishable goods
Intimate or sanitary products
Hazardous materials
Flammable liquids or gases

A valid proof of purchase is required for all return requests. Please do not send products directly to the manufacturer.

Return Authorization

All returns require prior approval from Top USA Jackets. Please contact sales@topusajackets.com before returning any item. Returns sent without authorization may be refused or may not qualify for a refund or exchange.

Condition of Returned Items

Returned items must be unused, in their original condition and packaging, with all original tags attached. Items showing signs of wear, stains, odors, smoke, pet hair, damage, or alterations may not qualify for a refund or exchange.

Partial Refunds

A partial refund may be issued if:

The item shows obvious signs of use.
The item is not in its original condition or is missing parts not due to our error.
The item is returned more than 14 days after delivery.

Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.

If approved, your refund will be issued to your original payment method within a few business days. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your credit card provider.
Contact your bank, as processing times may vary.

If you still need assistance, please contact us at sales@topusajackets.com.

Sale Items

Only regular-priced products are eligible for refunds. Sale or discounted items are non-refundable.

Exchanges

We replace items only if they arrive defective, damaged, or if an incorrect item was sent due to our error.

For exchanges, contact sales@topusajackets.com before returning the item. Size exchanges are available but are subject to applicable exchange charges.

Gift Returns

If your order was marked as a gift and shipped directly to you, you will receive a gift credit after the returned item has been approved.

If the item was not marked as a gift, any refund will be issued to the original purchaser.

International Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country’s customs authorities.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete addresses provided at checkout.

Delivery Delays

Delivery times are estimates only and are not guaranteed. Delays caused by customs, weather conditions, shipping carriers, public holidays, or other circumstances beyond our control do not qualify an order for cancellation, refund, or compensation.

Payment Disputes & Chargebacks

If you experience any issue with your order, please contact us before initiating a payment dispute or chargeback. We will make every reasonable effort to resolve your concern as quickly as possible.

Shipping Returns

To begin a return, contact sales@topusajackets.com for return instructions.

Please note:

Customers are responsible for return shipping costs.
Returns are processed only after the item has been received and inspected.
We recommend using a trackable shipping service for valuable items.

Right to Refuse Returns

Top USA Jackets reserves the right to refuse any return, refund, or exchange request that does not comply with this policy or where fraudulent, abusive, or suspicious activity is suspected.